Customer Service Representative Job at Insight Global, Tempe, AZ

WWVLWU1Qd1J2TjBiNm5XbFo3NmhRSGIrUkE9PQ==
  • Insight Global
  • Tempe, AZ

Job Description

-1-3+ years of experience in an INBOUND customer service role with recent call center experience

-Experience in a high call volume environment, supporting 60-80 calls a day

- Strong verbal and written communication skills

- Experience with 3 computer screens (2 monitors and 1 laptop)

-Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality

Job Description

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.

$21.00/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Hourly pay, Full time,

Similar Jobs

Karen Kane

Wholesale Customer Service Representative Job at Karen Kane

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication...

Complex Care Solutions, LLC

Nurse Practitioner (Per Diem) Job at Complex Care Solutions, LLC

 ...are documented in the medical record in a manner compliant with CMS/DHHS, Inovalon policy, and client requirements; Support the physician/patient relationship and ensure timely and adequate communication, documentation of assessment findings, recommendations, need for... 

Garden State AGNC

Entry-Level Sales & Marketing Job at Garden State AGNC

 ...sales, marketing, and customer service experience that is intended to improve the profitability...  ...Recognition for performance and hard work This could be a great fit if you:...  ...professional career No prior experience is necessarywere looking for individuals with a... 

Network Adjusters, Inc.

Claims Adjuster/Examiner Job at Network Adjusters, Inc.

 ...Network Adjusters is seeking an experienced Claims Adjuster for a file review position...  ...***This position is for experienced insurance claims adjusters and requires at least...  ...of insurance claims administration and independent adjusting services. Serving the insurance... 

Tremco Commercial Sealants & Waterproofing

Technical Sales Representative Job at Tremco Commercial Sealants & Waterproofing

 ...construction and restoration. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high...  ...in all product lines and service offerings. Adheres to and enforces all company policies, pricing, and operational procedures with...