Customer Service Representative Job at Compunnel Inc., Berkeley Heights, NJ

WU9lVU1mRWZ0dFFkNUhLamJyMm5RWFgyU1E9PQ==
  • Compunnel Inc.
  • Berkeley Heights, NJ

Job Description

Job Title: Customer Service Representative

Pay Rate: $24.00/hr

Schedule: Mon to Fri | 9:00 AM – 5:00 PM

Location: 50 Connell Drive, Berkeley Heights NJ 07922

Duration: Contract (2 years)

Requirements :

  • A valid Cosmetology License and 3–5 years in salon color experience required.
  • College degree preferred
  • Strong product/brand knowledge.
  • Strong verbal communication skills.
  • Strong attention to details.
  • Intermediate skills with MS® Word.
  • If bi-lingual – able to compose responses in same language.
  • Position requires extended periods of time answering calls with the use of a headset.

Responsibilities :

  • Displays a professional company image through voice and online interactions.
  • Meets established quality standards in all contacts across all channels.
  • Ensures optimal service levels maximizing resources.
  • Recognizes and recommends new ways to influence consumers in their purchase decision.
  • Performance meets expectations of key metrics.
  • Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
  • Offers schedule flexibility to support the needs of the business.
  • Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer.
  • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
  • Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce.
  • Has expert product knowledge within the Métier.
  • Assists consumers in finding appropriate products.
  • Educates consumers in the use of our products.
  • Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware
  • Builds relationships with each consumer who contacts our brands.
  • Recognizes, document all consumer interactions and alerts management of trends.
  • Can communicate contents of consumer conversations accurately to support consumer insights.
  • Resolves issues fairly, balancing the needs of the consumers with those of the organization.
  • CRM: LE CARE TECHNOLOGY SUITE.
  • Documents product issues in a way that the information can be used for product improvement or development.
  • Accurately enters required information in the CRM and surveys to ensure data integrity

Job Tags

Contract work, Saturday,

Similar Jobs

Employbridge

Corporate Trainer Job at Employbridge

 ...Are you passionate about adult learning and skilled in coaching others to succeed? We are seeking a Corporate Trainer with a strong background in travel or customer service to lead training initiatives for new and experienced consultants. This role is critical in ensuring... 

Adecco

Product Development Coordinator Job at Adecco

 ...position will be: Product development liaison to factories Reviewing samples daily with the PD lead Communicating comments to overseas suppliers and completing the entire sample approval process Requesting, receiving, and tracking product samples from factories... 

Ultimate Staffing

Temp Part-Time Administrative Assistant Job at Ultimate Staffing

Position Overview Ultimate Staffing Services is actively seeking a reliable and detail-oriented Temp Part-Time Administrative Assistant for a temporary assignment with a client in Pasadena, CA. This opportunity is perfect for someone looking to contribute to a professional... 

DAVID BAGGA COMPANY

Med device sales rep - Hospital Job at DAVID BAGGA COMPANY

Med Device/Healthcare company looking for a med device sales rep in LOS ANGELES, CA IF you're interested/qualified, please send your resume ****@*****.*** - thx! SALARY - $100K Base plus commission and car allowance OTE first year is $205K with room for growth...

Artemis

Registered Nurse Job at Artemis

 ...Registered Nurse (RN) Home Health Santa Cruz County Job Type: Full-Time Schedule: Flexible Set Your Own Hours Compensation...  ...within your assigned territory Benefits: ~401(k)~ Dental insurance ~ Health insurance ~ Paid time off ~ Vision...