Customer Service Representative Job at Compunnel Inc., Berkeley Heights, NJ

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  • Compunnel Inc.
  • Berkeley Heights, NJ

Job Description

Job Title: Customer Service Representative

Pay Rate: $24.00/hr

Schedule: Mon to Fri | 9:00 AM – 5:00 PM

Location: 50 Connell Drive, Berkeley Heights NJ 07922

Duration: Contract (2 years)

Requirements :

  • A valid Cosmetology License and 3–5 years in salon color experience required.
  • College degree preferred
  • Strong product/brand knowledge.
  • Strong verbal communication skills.
  • Strong attention to details.
  • Intermediate skills with MS® Word.
  • If bi-lingual – able to compose responses in same language.
  • Position requires extended periods of time answering calls with the use of a headset.

Responsibilities :

  • Displays a professional company image through voice and online interactions.
  • Meets established quality standards in all contacts across all channels.
  • Ensures optimal service levels maximizing resources.
  • Recognizes and recommends new ways to influence consumers in their purchase decision.
  • Performance meets expectations of key metrics.
  • Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
  • Offers schedule flexibility to support the needs of the business.
  • Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer.
  • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
  • Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce.
  • Has expert product knowledge within the Métier.
  • Assists consumers in finding appropriate products.
  • Educates consumers in the use of our products.
  • Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware
  • Builds relationships with each consumer who contacts our brands.
  • Recognizes, document all consumer interactions and alerts management of trends.
  • Can communicate contents of consumer conversations accurately to support consumer insights.
  • Resolves issues fairly, balancing the needs of the consumers with those of the organization.
  • CRM: LE CARE TECHNOLOGY SUITE.
  • Documents product issues in a way that the information can be used for product improvement or development.
  • Accurately enters required information in the CRM and surveys to ensure data integrity

Job Tags

Contract work, Saturday,

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